Delivery Policy
Shipping and Delivery
At DeskOne, we are dedicated to providing a smooth and efficient shipping and delivery process for our valued customers. Please take a moment to review our delivery policy to understand our procedures and expectations. Deliveries are only made to the ground floor or entrance; carrying items upstairs or inside requires an additional fee.
Order Processing Time
We make every effort to process and dispatch your orders promptly. Our standard order processing time is 3-7 business days from the date of order placement. Please note that this timeframe does not include pre-order items.
During peak seasons, special launches, or sale periods, there may be occasional delays in order processing. We appreciate your patience during these busy times.
Express Shipping Option
For customers in need of expedited delivery, we offer an Express Shipping option. Selecting Express Shipping will prioritize your order, with a typical processing time of 1-2 days. Standard shipping rates for Express Shipping apply.
Shipping Locations
We offer shipping services to a wide range of locations, including but not limited to Yatala, the Sunshine Coast, Brisbane, Sydney, Melbourne, and more. Our goal is to ensure that your orders reach you, no matter where you are.
Order Tracking
Once your order is fulfilled and dispatched, you will receive an email confirmation containing comprehensive tracking details or delivery confirmation. This allows you to monitor the progress of your shipment until it arrives at your doorstep.
Address Verification
To ensure successful delivery, please double-check the accuracy of your shipping address during checkout. We regret that we cannot assume responsibility for deliveries to incorrect addresses. Any additional costs associated with redelivery will be the customer's responsibility.
Third-Party Delivery Times
For orders using third-party delivery services, please note that specific delivery times cannot be guaranteed. Third-party delivery times may vary and are subject to their own terms and conditions. While we make every effort to ensure a smooth handoff to third-party couriers, we cannot control their delivery schedules.
In-Store Collection Option
For local customers or those who prefer in-person pickup, we offer a convenient Free In-Store Collection service. You will receive an email notification when your order is ready for collection. Upon pickup, please present a copy of your order confirmation (screenshot or invoice number starting with #) as proof of purchase.
Shipping Costs
At DeskOne, we understand that affordable shipping is important. We strive to offer competitive rates and absorb costs whenever possible to make our office furniture accessible to you.
For the following inquiries, please contact our customer service team for more details:
- Shipping quotes
- Specific shipping rates
- Deliveries requiring specific time slots
Contact our friendly customer service team:
For any inquiries about shipping rates or to get a specific quote, please don't hesitate to contact our friendly customer service team:
- Phone: 07 3807 2316 (preferred)
- Email: admin@steelpowergroup.com.au
We recommend contacting us before placing your order to get a clear idea of shipping costs.
Our Commitment to Delivery
We are dedicated to delivering your orders efficiently while ensuring your satisfaction. If you have any questions regarding our delivery policy, please feel free to reach out to our customer service team using the contact information above.
Transportation Packaging
While we guarantee the highest standards in packaging, the third-party carrier is responsible for the transportation of your order. Minor damages during transit typically do not affect product usage. Should any issues arise upon receipt, please contact our customer support promptly. We deeply appreciate your understanding.